Treating players with respect is one of the cornerstones upon which CD PROJEKT RED was founded. When creating our titles, we always give it our all in a bid to provide gamers with top-quality entertainment and best value for money they can get.
We are gamers ourselves – thus, we want to treat others in the same way we would like to be treated. We believe each gamer should feel that they are an important and integral part of the community built around the games we create – which is why we put big emphasis on engaging in open communication with our communities around the world. We analyze received feedback and take it into account when working on patches and updates for our projects.
We communicate with gamers from around the world in eleven languages (English, Polish, Russian, German, French, Spanish, Japanese, Brazilian Portuguese, Korean, simplified Chinese and traditional Chinese) and have a presence on all major global social media platforms such as Facebook, X, Twitch and TikTok, as well as on their regional counterparts – such as Bilibili (China) or NaverCafe (Korea).
2023 was marked by the release of the Cyberpunk 2077 expansion – Phantom Liberty, the Ultimate Edition of Cyber- punk 2077 and the box set of The Witcher 3: Wild Hunt for next-gen consoles. Most of our communication activities were carried out in support of these releases. Additionally, on 9-10 December our HQ hosted the final edition of the GWENT: The Witcher Card Game tournament, spectated by our team as well as by 70 guests representing the game’s community. We took this opportunity to officially thank our fans and persons engaged in supporting GWENT over the recent years.
Player experience and safety
In 2023 a dedicated Player Experience and Safety team was set up at CD PROJEKT. The mission of this team is to ensure optimal gameplay experience and, in the future, build a user-friendly and safe environment in releases geared towards multiplayer gameplay.
The team’s tasks include, among others:
- gathering and analyzing player feedback,
- preparing informational content for players – e.g. by gathering information on upcoming changes, collating changelogs for update releases, explaining new features and changes in existing features or gameplay systems,
- cooperating with dev teams in the process of developing games and services to ensure that the resulting solutions are as transparent and user-friendly as possible,
- maintaining a support account on X (Twitter) along with an online knowledge base, replying to frequently asked questions and sharing tips on dealing with common issues and errors,
- developing materials which help make informed purchases – eg. prior to the release of Cyberpunk 2077 Patch 2.1 – comparing existing and upcoming accessibility options.
In the future the Player Experience and Safety Team also plans to establish closer collaboration with game developers on solutions which promote safe and friendly online multiplayer environments, enable creation and enforcement of player codes of conducts, and ensure that adopted standards and safety recommendations regarding online gameplay are respected.